Our Cancellation Policy

We understand that life can be unpredictable, but we kindly request at least 24 hours' notice for any appointment cancellations or rescheduling. Cancellations made within 24 hours of your scheduled appointment will be subject to 100% of the service cost.

This policy is in place because last-minute cancellations often leave us unable to fill your appointment time, which impacts our practitioners personal income directly and limits other patients who may be in need.

If you are feeling unwell or presenting with cold/flu like symptoms, we ask that you please do not come in to the clinic. Not even when masked.

When reasonable, we will make exceptions to the cancellation policy for unpredictable circumstances & illnesses - though this will not apply to no-shows or unreasonable notice periods.

As a small business, we thank you kindly for your understanding and cooperation.